Emergency HVAC service
When your system fails during extreme weather, you need a fast answer from a real person — not a form. Call us, tell us what stopped working, and we'll get you to the right next step immediately.
When to call right away
Urgent support
Emergency HVAC calls are about speed, but they are also about good information. The fastest way to help is to understand whether the issue is no heat, no cooling, a shutdown, or another urgent operating problem.
We help homeowners move quickly from problem description to the right next step.
Let us know whether the system is completely out or still running badly.
Some urgent calls end in repair, while others point to a bigger replacement decision once the immediate issue is stabilized.
We prioritize urgent calls and respond same-day during business hours.
What happens when you call
Start with what the system stopped doing: no heat, no cooling, full shutdown, or partial failure. That's enough for us to prioritize and respond.
No heat, no cooling, full shutdown, and badly underperforming equipment each frame urgency differently.
Furnace, AC, heat pump, or another setup — knowing this helps us respond faster.
Emergency HVAC FAQ
When the system is fully down in extreme weather, these are the most time-sensitive questions we hear.
If the home is losing heat or cooling quickly, the system will not start at all, or there is a safety concern like a gas smell or electrical burning, treat it as urgent and call right away.
For heating failure, close off unused rooms, use safe space heaters, and check the breaker and thermostat. For cooling failure, close blinds, open windows at night, and stay hydrated.
Our regular hours are Monday through Saturday, 9 AM to 5 PM. If the system fails outside those hours, leave a voicemail with your name, town, and what happened. We return urgent messages as early as possible on the next business day.
Yes. A system that runs but cannot hold a safe temperature during extreme weather still qualifies as an urgent situation.
Explore more
These pages connect urgent heating and cooling help to the counties and towns we serve.
Browse urgent local coverage across Carmel, Mahopac, Brewster, and nearby Putnam communities.
View Putnam CountyUse the Dutchess page if the urgent issue is tied to Poughkeepsie, Beacon, Fishkill, or nearby areas.
View Dutchess CountyGo straight to Brewster if the emergency call is tied to that Putnam service area.
View Brewster pageUse the Fishkill page if the urgent heating or cooling problem is in that southern Dutchess area.
View Fishkill pageIf the issue is not urgent but the heat still needs attention, start with a heating repair call.
View Heating RepairIf the AC is underperforming but not an emergency, browse AC repair options.
View AC RepairNeed urgent help?
If your system is down and comfort is slipping fast, call My Neighbor Heating and Cooling now so we can help you move to the right next step.
Tell us first
Share whether you have no heat, no cooling, a shutdown, or another urgent operating issue.
Hours & after-hours
After hours or on Sundays, leave a voicemail with your name, town, and a brief description of the failure. We return urgent messages as early as possible on the next business day.
